Terms & Conditions

Effective date: April 2, 2025

Jurisdiction: Montenegro

Platform: balkitten.me

Welcome to Balkitten.me! These Terms & Conditions (the Terms) set out the rules under which you may purchase Pets or Services on our platform (referred to as the Marketplace). By placing an order on our Marketplace, you agree to these Terms, which form a legally binding agreement under the laws of Montenegro, including the Law on Consumer Protection and the Law on Electronic Commerce.

The operator of this Marketplace is Real Application DOO Bar, a company registered in Montenegro (Company No. 03641163), with its registered office at ul. Gavrila Principa 200, 85000, Bar, Montenegro. The Company acts as a sales agent for legal breeders of cats and dogs from various European countries. We provide partner marketing services, allowing breeders to advertise their kittens and puppies on our website. However, the Company is not the owner or seller of the pets and does not arrange or perform pet transportation. Our business is limited to informational and agency services, for which we receive a commission.

Balkitten.me is designed to provide a safe environment for pet buyers, where they can be confident that the pet they are purchasing comes from a legal breeder whose activity complies with recognised feline and canine breeding standards, as well as relevant animal sales legislation.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, we kindly ask you not to place an order on our Marketplace.

We may update these Terms from time to time. Any changes will take effect as soon as the revised Terms are posted on the Balkitten.me website. If the changes significantly impact your rights, we will notify you directly via email or on your account dashboard.

§ 01 Scope of the Agreement

1.1. The purpose of this Agreement is to provide the Buyer with access to the opportunity to purchase Pets and related Services listed on the Marketplace (Balkitten.me).

1.2. This Agreement governs the use of the Marketplace to facilitate the purchase process, including:

the Buyer's voluntary selection of Pets from the Marketplace catalogue;
the independent placement of an Order by the Buyer through the Marketplace;
payment for the Order made via the Marketplace;
forwarding the Order to the respective Breeder (Seller) for processing and fulfilment.

1.3. Balkitten.me acts as a commercial agent and payment facilitator for the Breeder but is not a legal party to the sales contract unless otherwise agreed in writing.

1.4. The specific terms governing interactions between the Marketplace administration, Buyers, and Breeders are outlined in additional policies, which form an integral part of these Terms. Please refer to the Purchasing Policy and the Return & Replacement Policy available on the Balkitten.me website.

§ 02 Pet Information

2.1. The information about each Pet listed in the Marketplace catalogue is provided for informational purposes only.

2.2. All descriptions and characteristics accompanying each Pet listing are submitted by the respective Seller (Breeder). The Marketplace Operator does not guarantee the accuracy or completeness of this information. For more detailed or up-to-date information, Buyers are encouraged to contact our support team or use the contact forms provided on the website.

2.3. Photographs of Pets displayed on the website may differ slightly from the actual appearance of the animal.

2.4. The Seller provides the Marketplace with photographs of the Pet and grants the Marketplace Operator a royalty-free, worldwide, non-exclusive right to use such images for the purposes of displaying them on the website, as well as for promotional and marketing purposes on other websites, advertising platforms, and social media.

2.5. The Seller may modify the description or photographs of the Pet at any time.

2.6. The Seller is obliged to notify the Marketplace Operator within a reasonable timeframe of any changes related to the Pet, including updates to price, availability, and characteristics. The Seller bears full responsibility for any consequences arising from delayed or incomplete updates, including claims from Buyers based on outdated information.

2.7. The price of the Pet is set by the Seller (Breeder) and may be changed at their discretion. The Buyer acknowledges that the price of a Pet added to their shopping cart is valid only at the time it was added and may be updated before the Order is confirmed.

2.8. The Seller may offer discounts or set promotional prices for specific Pets at their sole discretion.

2.9. In the event of an incorrect price being listed for a Pet ordered by the Buyer, the Seller must contact the Buyer to either confirm the Order at the corrected price or cancel the Order. If the Seller is unable to reach the Buyer, the Order shall be considered cancelled. If the Order has already been paid for at the incorrect price and the Buyer does not accept the updated price, the Seller must refund the full amount paid.

§ 03 Selecting and Ordering

3.1. The Buyer accepts full responsibility for the accuracy of the information provided. The Seller shall not be liable for any delays or issues in order fulfilment caused by incorrect or misleading data submitted by the Buyer.

3.2. To confirm the Order, a Marketplace representative may contact the Buyer to clarify order details and agree on delivery terms. In some cases, confirmation may take place without a phone call, via email or instant messaging.

3.3. If the selected Pet is no longer available, the Seller reserves the right to cancel the Order or offer an alternative Pet of similar characteristics. In the event of cancellation of a prepaid Order, the full payment will be refunded to the Buyer.

3.4. The Seller reserves the right to refuse to fulfil the Order if the Buyer's submitted information is incomplete or appears to be fraudulent. The Seller may also refuse to transfer a Pet if, in their reasonable opinion, the Buyer is unable to provide appropriate living conditions for the animal. In such cases, the Buyer will receive a full refund.

3.5. The Buyer has the right to cancel their Order within 24 hours of payment. In such a case, the full amount paid will be refunded to the Buyer.

§ 04 Payment for a Pet

4.1. Payments for Pets listed on the Marketplace are collected by Real Application DOO Bar acting as a commercial agent on behalf of the Seller (Breeder). Upon receiving payment from the Buyer, the Company facilitates the transfer of the respective amount (less commission) to the Seller in accordance with the agency agreement between the parties.

4.2. All payments must be made using one of the secure payment gateways integrated on the Balkitten.me website. Accepted payment methods may include debit or credit cards, PayPal, or other authorised online payment solutions as indicated during the checkout process.

4.3. If the Buyer is unable to make payment using the available methods, they may contact the Marketplace Administration at info@balkitten.me to request an alternative lawful and traceable payment option. Approval of any alternative payment method is at the sole discretion of the Marketplace Operator.

4.4. All prices displayed on the website are shown in the currency indicated at checkout (EUR), and include applicable transaction fees, unless stated otherwise. Any exchange rate fluctuations or international transaction charges imposed by the Buyer's bank or payment provider are the responsibility of the Buyer.

4.5. An Order shall not be considered confirmed until full payment has been received. The Marketplace Operator reserves the right to cancel unpaid Orders without notice.

4.6. Upon receipt of payment, the Buyer will be issued a payment confirmation via email. This email shall serve as proof of payment and confirmation of intent to proceed with the purchase.

§ 05 Pet Reservation and Final Payment

5.1. Buyers are given the option to reserve a Pet in advance by placing a deposit, rather than paying the full purchase price immediately. The standard deposit amount is 50% of the total price, unless otherwise agreed directly with the Breeder.

5.2. A reservation (deposit) is typically used when the selected kitten or puppy will not be ready for travel or collection for at least two weeks. This period allows time for the Pet to reach the appropriate age (usually 12 weeks), complete its vaccination schedule, recover from neutering or spaying (if applicable), and obtain all travel documentation required for rehoming.

5.3. The purpose of the deposit is to secure the Pet exclusively for the Buyer. Once the deposit has been received and accepted, the selected Pet will be marked as "Reserved" and removed from sale. This guarantees that the animal is allocated to the Buyer until final payment is made.

5.4. The reservation becomes binding once payment is confirmed. From this point, the Breeder may only withdraw from the sale in exceptional circumstances, such as if the Pet becomes ill, injured, or dies. In such cases, the Breeder must either:

offer a replacement Pet of equivalent value and quality, or
refund the deposit in full.

5.5. If the Buyer withdraws from the reservation without just cause, or fails to respond to communications for over one month, the deposit is non-refundable. This policy exists to:

ensure that Buyers make an informed and responsible decision before committing to a living animal, and
compensate the Breeder for declining other potential Buyers while the Pet was on hold.

5.6. Once the Pet is ready for collection or transport, the Breeder will notify the Buyer accordingly. After agreeing on a delivery date and method, the Buyer must settle the remaining balance before the Pet is released. Pets will not be handed over or transported until full payment has been received, unless otherwise agreed in writing. The only exception is where the Buyer and Breeder are located in the same city and agree to complete final payment in person upon handover.

5.7. Before submitting any payment, we strongly recommend that Buyers contact the Marketplace team to discuss:

the Pet's current status and readiness for rehoming,
the Buyer's living conditions and suitability as a Pet owner, and
any special needs or breed-specific requirements of the pet.

The Breeder reserves the right to decline a reservation if, in their reasonable opinion, the Buyer is not able to provide proper care. If a payment has already been made and the Breeder rejects the transaction, the full amount will be refunded within 24 hours.

5.8. The Buyer has the right to cancel a reservation within 24 hours of payment, for any reason, provided that payment was made directly through the Balkitten.me website. In this case, a full refund will be issued.

5.9. Buyers may choose to pay the Breeder directly (outside of the Balkitten.me website). However, in such cases, Real Application DOO Bar cannot guarantee the transaction or act as a mediator in the event of a dispute. For security and transparency, we strongly recommend completing payment via our platform.

5.10. To place a reservation, click the "Pay Deposit" option on the Pet's page. This will initiate the checkout process for 50% of the listed price. If you wish to pay the full price, select the "Pay full amount" option instead.

§ 06 Returns and Refunds

6.1. Under Montenegrin law, living animals are not considered standard consumer goods and are therefore excluded from the statutory right of cancellation applicable to distance contracts under the Law on Consumer Protection. This exclusion reflects the biological nature of live animals and the individual preparation required before transfer to the Buyer.

6.2. However, in specific justified cases, a Pet may be eligible for return, replacement, or partial refund. A detailed list of acceptable reasons, conditions, and procedures is set out in our Return & Replacement Policy, which forms an integral part of these Terms and is available on the Balkitten.me website.

6.3. If a return or refund is approved in accordance with our policy, the Buyer shall bear all transportation costs associated with returning the Pet. Any previously paid delivery charges are non-refundable, as these fees are paid directly to third-party carriers and not to the Breeder or Marketplace.

6.4. Veterinary expenses are not eligible for reimbursement. Only the original price of the Pet, as paid to the Breeder, may be refunded in eligible cases as defined in our Return & Replacement Policy.

6.5. No refunds will be issued after 30 calendar days from the original delivery or collection date, regardless of the circumstances.

6.6. By mutual agreement between the Buyer and the Breeder, the Pet may be exchanged for another kitten or puppy of comparable value. Such exchanges are handled on a case-by-case basis and are subject to availability and breeder approval. In the case of an approved exchange, all transportation and related expenses shall be borne by the Buyer.

§ 07 Delivery Terms and Conditions

7.1. Balkitten.me does not provide pet transportation services, does not act as a courier company, and does not collect or charge any fees for the delivery of Pets. All transportation is arranged and performed by independent third-party carriers who hold the necessary licences and permits for transporting live animals.

7.2. Upon request, the Marketplace may recommend reliable transport providers to assist the Buyer in organising delivery. In some cases, the Breeder may personally deliver the Pet to the Buyer if mutually agreed and logistically feasible.

7.3. Within Europe, Pets are typically transported by ground (road) using licensed pet transport services. For deliveries to other continents, the animal is transported as air cargo in the aircraft's hold, in compliance with international live animal transport regulations. Upon special request and if available for the destination, the Pet may be delivered in the aircraft cabin, accompanied by a pet nanny.

7.4. Delivery is never included in the price of the Pet and must be paid separately and directly to the chosen transport provider. Balkitten.me is not a party to the transportation agreement and does not influence the delivery price or process.

7.5. Delivery costs are determined by the carrier and may vary depending on:

the destination country and total travel distance,
airline tariffs (if applicable),
required veterinary or customs documentation,
import permits or regulations specific to the country of delivery.

7.6. Buyers are strongly advised to confirm the delivery cost and conditions in advance with the chosen transport provider or the Breeder. Any issues or delays related to transportation should be addressed directly with the responsible courier.

§ 08 Limitation of Liability

8.1. Balkitten.me is an online platform that provides infrastructure for listing Pets offered by approved Breeders and facilitates communication between Breeders and Buyers. Real Application DOO Bar (the Marketplace Operator) is not a party to the sale agreement between the Buyer and the Breeder unless expressly stated otherwise in writing. The Breeder — not Balkitten.me — is the legal seller of the animal.

8.2. Balkitten.me is not responsible for enforcing private agreements made directly between a Buyer and a Breeder if such agreements were not confirmed in writing by the Balkitten.me administration.

8.3. The Marketplace acts solely as an intermediary, responsible for:

publishing information provided by the Breeder;
facilitating contact between the Buyer and the Breeder;
managing the payment and reservation process on behalf of the Breeder;
issuing refunds in limited, clearly defined cases (see § 06);
recommending courier services for delivery when requested.

8.4. The Marketplace reserves the right to:

decline to facilitate the reservation or payment process for a Pet to a Buyer without providing a reason, provided no deposit has been paid;
refuse further cooperation with a Breeder, provided no outstanding obligations remain between the Breeder and the Marketplace in relation to existing transactions;
disclaim liability for the accuracy of any content published on the Marketplace when such content is provided by the Breeder. The Breeder bears sole responsibility for the accuracy, completeness, and legality of all listing content they submit.

8.5. Balkitten.me shall not be held liable in the following situations:

when the Buyer arranges delivery independently or uses a courier service not recommended or approved by Balkitten.me;
when the Buyer contacts the Breeder directly and enters into informal agreements regarding delivery, testing, procedures, or other arrangements not confirmed in writing by Balkitten.me;
when the Buyer disregards advice or guidance provided by Balkitten.me representatives concerning the care or handling of the Pet, resulting in illness or behavioural issues;
when the Pet undergoes a procedure deemed unethical or medically harmful — such as declawing — whether at the Buyer's request or otherwise;
when stress-related behavioural problems arise in the Pet due to the presence of other animals in the Buyer's home;
when the Buyer and Breeder enter into a private agreement without written confirmation by Balkitten.me; in such cases, the Marketplace assumes no responsibility for enforcing or mediating that agreement.

8.6. Balkitten.me's obligations are strictly limited to:

displaying Pet listings and descriptions provided by verified Breeders;
assisting interested Buyers with enquiries and reservations;
accepting deposits and final payments on behalf of Breeders;
reserving Pets for Buyers after deposit confirmation;
issuing refunds only in the cases outlined in § 06;
retaining the deposit for the Breeder in the event of unjustified Buyer cancellation;
facilitating delivery only through recommended or affiliated courier providers, where applicable and confirmed in writing.

§ 09 Complaints and Dispute Resolution

9.1. If you are dissatisfied with any aspect of your experience on Balkitten.me or wish to raise a complaint, we encourage you to contact our support team in the first instance at info@balkitten.me. We aim to respond to all enquiries and complaints within 5 working days.

9.2. In case of a dispute between the Buyer and a Breeder, Balkitten.me may, at its sole discretion and without any obligation, assist as an intermediary to help resolve the matter informally. However, Balkitten.me is not a party to the sales contract and cannot guarantee resolution unless explicitly stated otherwise.

9.3. If a complaint relates to payments, deposits, or refunds processed through the Marketplace, the Buyer may request internal review by Marketplace administration. Any such request must be submitted within 30 calendar days of the transaction date.

9.4. If the parties are unable to reach an amicable resolution, either party may refer the matter to formal dispute resolution procedures in accordance with Montenegrin law.

9.5. This Agreement shall be governed by and construed in accordance with the laws of Montenegro. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the competent courts of Montenegro.

9.6. In the event of any discrepancy between translated versions of these Terms, the English version shall prevail. These Terms are originally drafted in English and may be translated for reference purposes only.

§ 10 Privacy and Data Protection

10.1. By accepting these Terms, the Buyer consents to the collection and processing of their personal data and preferences related to their activity on the Marketplace. All data is processed in accordance with the Law on Personal Data Protection of Montenegro and applicable EU data protection standards.

10.2. The personal information provided by the Buyer during registration or when placing an Order is used solely for the purpose of:

processing and fulfilling Orders;
sending status updates and service communications (via email, phone, or other contact methods);
improving customer experience and the functionality of the website.

10.3. All personal data is handled with strict confidentiality and will not be disclosed to third parties, except:

to the respective Seller (Breeder) responsible for fulfilling the Order;
to service providers directly involved in the processing and delivery of Orders (e.g. courier services, payment providers);
where required by law or requested by competent regulatory authorities.

10.4. The Marketplace ensures appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss, or misuse.

10.5. For full details on how we collect, process, store, and protect personal data — as well as information about your rights under data protection law — please refer to our Privacy Policy, which forms an integral part of these Terms.

10.6. If you are located in the European Union or the European Economic Area, or if your personal data is otherwise subject to the EU General Data Protection Regulation (GDPR), please also refer to § 13 of these Terms, which sets out your specific rights and our obligations under GDPR.

§ 11 Right to Refuse a Sale

11.1. Balkitten.me and its partner Breeders operate on the principle that every animal deserves a responsible, caring home. Accordingly, Balkitten.me and any Breeder listed on the platform jointly reserve the right to decline, suspend, or terminate any sale at any stage of the purchase process — including after an initial enquiry, during negotiation, or following a deposit — if there are reasonable grounds to question a buyer's suitability or intentions. Where a sale is refused after payment has been received, any amounts paid will be refunded in full within 24 hours. A refusal does not constitute a breach of contract; it is an exercise of a legitimate right rooted in ethical responsibility towards the animal.

11.2. The following circumstances may constitute grounds for refusal. This list is illustrative and not exhaustive:

Insufficient breed knowledge. If a prospective Buyer has not adequately researched the specific breed's care requirements, we may provide guidance, recommend a more suitable breed, or decline the sale.
Unannounced gift purchases. We do not permit the purchase of a Pet as a surprise for another adult. The sole exception applies when a parent purchases a pet for a minor child who has expressed a sustained desire for one, and the adult takes full documented responsibility for the animal's care.
Inconsistent or suspicious behaviour. Providing contradictory information, misrepresenting material facts, applying undue pressure to bypass screening, or re-approaching us under a different identity following a previous refusal are all grounds for immediate termination of communication.
Refusal to discuss care. Buyers are expected to engage in a pre-sale consultation covering diet, routine veterinary care, grooming, and documentation requirements. A prospective Buyer who dismisses this consultation or shows no genuine interest in the animal's welfare will not proceed to purchase.
Unauthorised breeding intent. Pets sold without breeding rights may not be used for commercial or unregistered breeding. If we have reasonable grounds to believe a Buyer is misrepresenting their intentions, the sale will be suspended and any payment refunded in full.
Third-party purchases. All purchases must be made by, or with the direct participation of, the future owner. We do not permit purchases made on behalf of an absent third party without adequate transparency.
Ethical violations. Verbal aggression, harassment, or any reason to suspect prior involvement in animal cruelty or neglect will result in immediate and permanent refusal. We reserve the right to report such cases to the relevant authorities.

11.3. All refusal decisions are based solely on concern for the animal's welfare and will never be motivated by discrimination on the basis of nationality, ethnicity, gender, religion, or any other protected characteristic.

11.4. Balkitten.me is not obliged to provide a detailed explanation for a refusal, though we will endeavour to do so where appropriate. We do not engage with negative reviews or public commentary left by declined buyers.

11.5. If you are a committed prospective Buyer and have not received a reply from our team, please be assured that silence is not always a refusal — delays may occur during periods of high enquiry volume or due to technical issues. We invite you to follow up via an alternative channel: info@balkitten.me, phone +38267962261 / +38269429219, or the contact form on our website.

§ 12 Definitions

For the purposes of this Agreement, the following terms shall have the meanings set out below:

Marketplace

The online platform available at https://balkitten.me which facilitates the listing and promotion of Pets and related Services offered by independent Breeders. Unlike a traditional online store, the Marketplace features listings from multiple Sellers rather than a single vendor.

Marketplace Operator / We / Us / Our

Real Application DOO Bar, a company registered in Montenegro (Company No. 03641163), with its registered office at ul. Gavrila Principa 200, 85000, Bar, Montenegro. The Company owns and operates the Balkitten.me website and provides marketing and agency services to Breeders.

Seller / Breeder

An independent individual or entity engaged in the legal breeding and sale of Pets (pedigree cats and dogs), who lists animals for sale on the Marketplace.

Pet / Pets

Pedigree cats and dogs offered for sale through the Marketplace by registered Breeders.

Services

Pet-related services that may be offered through the Marketplace, including but not limited to animal care, transport coordination, or consultancy services.

User

Any visitor of the Balkitten.me website, regardless of whether they register or make a purchase.

Buyer

A User who accepts these Terms and places an Order to purchase a Pet or Service through the Marketplace.

Acceptance (of the Terms)

Any clear action taken by the Buyer or User that indicates agreement to these Terms, including but not limited to placing an Order or submitting a reservation request.

Listing / Offer

Information published on the Marketplace in relation to a specific Pet or Product available for purchase.

Order

A formal request placed by the Buyer through the Marketplace to purchase a Pet or Service, which may include specific delivery or reservation details.

Sale of Pets or Products

The remote conclusion of a sales contract between the Buyer and the Breeder, facilitated through the Marketplace, based on the information and description provided in the listing. The Buyer agrees to the terms without physically inspecting the Pet in advance.

Account Dashboard / Personal Account

A password-protected section of the Marketplace available to registered Users, which allows them to manage their Orders, Listings, and personal information.

Registration

The process by which a User submits the necessary details via the Marketplace to create a Personal Account.

§ 13 GDPR Compliance & Your Rights

13.1. Applicability. This section applies to individuals located in the European Union (EU) or the European Economic Area (EEA), or whose personal data is otherwise subject to the EU General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter "GDPR"). Because Balkitten.me offers goods to individuals in EU/EEA member states and monitors their behaviour, we are required to comply with the GDPR in addition to the Law on Personal Data Protection of Montenegro.

13.2. Data Controller. The Data Controller responsible for your personal data is:

Real Application DOO Bar
Company No. 03641163
ul. Gavrila Principa 200, 85000, Bar, Montenegro
Email: info@balkitten.me

We determine the purposes and means of processing your personal data when you use the Balkitten.me platform. Sellers (Breeders) may act as independent Data Controllers or as joint controllers in relation to order-specific data shared with them for the purpose of fulfilling your purchase.

13.3. Categories of Personal Data Processed. Depending on your interaction with our platform, we may process the following categories of data:

Identity data: first and last name;
Contact data: email address, phone number, delivery address;
Transaction data: details of Orders placed, amounts paid, payment method used;
Technical data: IP address, browser type, device type, pages visited, and session data collected via cookies or analytics tools;
Communication data: records of correspondence with our support team.

We do not intentionally collect special categories of personal data (e.g. health, biometric, or financial account data beyond what is necessary to process payment).

13.4. Legal Bases for Processing. We process your personal data only where we have a lawful basis under Article 6 GDPR:

Performance of a contract (Art. 6(1)(b)): Processing is necessary to process your Order, manage your reservation, issue payment confirmations, facilitate delivery, and handle refunds.
Legal obligation (Art. 6(1)(c)): Processing is required by applicable law, including tax, anti-money-laundering, and consumer protection legislation.
Legitimate interests (Art. 6(1)(f)): Processing is necessary for our legitimate interests, including fraud prevention, platform security, and improving our services, provided such interests are not overridden by your rights.
Consent (Art. 6(1)(a)): Where we rely on your consent — for example, to send marketing communications or to place non-essential cookies — we will obtain your explicit consent prior to processing. You may withdraw consent at any time without affecting the lawfulness of prior processing.

13.5. Data Retention. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:

Order and transaction records: retained for a minimum of 5 years to comply with Montenegrin accounting and tax law;
Account and profile data: retained for as long as your account remains active, plus up to 2 years after account closure;
Support and complaint correspondence: retained for 3 years from the date of resolution;
Marketing consent records: retained for the duration of consent plus 1 year after withdrawal.

Upon expiry of the applicable retention period, data is securely deleted or anonymised.

13.6. International Data Transfers. Where your personal data is transferred to or accessed by parties located outside the EU/EEA (e.g. Breeders based in non-EEA countries, or cloud service providers with infrastructure outside the EU), we ensure that appropriate safeguards are in place in accordance with Chapter V of the GDPR, including:

reliance on adequacy decisions issued by the European Commission;
use of Standard Contractual Clauses (SCCs) approved by the European Commission; or
other appropriate transfer mechanisms permitted by the GDPR.

Montenegro has been granted an adequacy decision by the European Commission, meaning transfers of personal data to Montenegro are generally permitted without additional safeguards.

13.7. Your Rights Under GDPR. If you are subject to the GDPR, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting us at info@balkitten.me:

Right of access (Art. 15): You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data and information about how it is used.
Right to rectification (Art. 16): You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure / "right to be forgotten" (Art. 17): You have the right to request deletion of your personal data where there is no legitimate reason for us to continue processing it, where you have withdrawn consent, or where processing is unlawful. This right is subject to exceptions (e.g. where retention is required by law).
Right to restriction of processing (Art. 18): You have the right to ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Right to data portability (Art. 20): Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transferred to another controller where technically feasible.
Right to object (Art. 21): You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
Rights related to automated decision-making (Art. 22): You have the right not to be subject to decisions based solely on automated processing — including profiling — that produce legal or similarly significant effects on you. We do not currently carry out such automated decision-making.
Right to withdraw consent (Art. 7(3)): Where we rely on your consent as our legal basis, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

We will respond to all valid requests within one calendar month. In complex or multiple requests, this period may be extended by a further two months, in which case we will notify you within the first month.

13.8. Cookies and Tracking Technologies. Our website uses cookies and similar technologies to enhance your experience, analyse usage, and — where you have consented — deliver relevant marketing. A detailed breakdown of the cookies we use, their purposes, and your choices is available in our Privacy Policy and via the cookie consent banner displayed when you first visit Balkitten.me. You may withdraw or adjust your cookie consent at any time through your browser settings or the cookie preference centre on our website.

13.9. Right to Lodge a Complaint. If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the competent supervisory authority. Depending on your country of residence, this may be:

The Agency for Personal Data Protection and Free Access to Information of Montenegro (AZLP) — the lead supervisory authority for our organisation:
Website: www.azlp.me
Address: Karadordeva bb, 81000 Podgorica, Montenegro
The data protection supervisory authority of your EU member state of habitual residence, place of work, or place of the alleged infringement, if different from the above (e.g. ICO in the UK, CNIL in France, BfDI in Germany).

We encourage you to contact us first at info@balkitten.me so that we have the opportunity to address your concerns directly.

13.10. Updates to This Section. We may update this GDPR section from time to time to reflect changes in law, regulatory guidance, or our data processing practices. Material changes will be communicated to you via email or a prominent notice on the website. We encourage you to review this section periodically.

This document was prepared for Balkitten.me and is subject to the laws of Montenegro. Operator: Real Application DOO Bar, Company No. 03641163, ul. Gavrila Principa 200, 85000, Bar, Montenegro. Contact: info@balkitten.me

Terms & Conditions